Last Updated: April 1, 2025
At venovai.com, we are committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when you visit our online store or purchase our physical merchandise, such as shirts.
Information We Collect
We collect personal details you provide, including:
- Your name, email address, shipping address, and phone number.
- Payment information necessary to complete transactions.
- Account details if you create a profile with us.
- Information submitted through contact forms or emails.
We also gather certain data automatically, such as:
- Technical details like your IP address, browser type, and device information.
- Usage data about how you interact with our site.
How We Collect Information
We obtain this information when you:
- Make a purchase or create an account.
- Contact us directly.
- Navigate our website, where automated tools may track activity.
Purpose of Collection
We use your information to:
- Process and deliver your orders.
- Communicate with you, including sending promotional updates if you’ve agreed.
- Enhance our website’s performance and user experience.
- Comply with applicable legal obligations.
Sharing Your Information
We share your data only as necessary:
- With trusted partners who assist in processing payments and delivering orders.
- When required by law or to protect our rights.
We do not sell your personal information to third parties.
Cookies and Tracking
Our site uses cookies and similar technologies to:
- Ensure smooth functionality during your visit.
- Analyze how our site is used to improve it. You may adjust your browser settings to manage these preferences.
Data Storage
Your information is securely stored on our servers and, where applicable, with our service providers. We take reasonable steps to safeguard it.
Retention Period
We retain your data as long as needed for the purposes outlined above, or until you request its removal.
Your Rights
You have options to:
- Access or update your information through your account settings.
- Request to view, modify, or delete your data by contacting us at support@venovai.com. We aim to address your requests promptly, typically within 30 days.
Our Location
We operate from Melbourne, Victoria, Australia, and adhere to Australian privacy laws.
Our Audience
We serve customers globally. If you’re in regions with specific privacy regulations (e.g., the European Union), additional rights may apply—contact us for details.
Age Requirement
Our website is intended for users aged 13 and older. We do not intentionally collect data from younger individuals.
About Our Products
We offer physical merchandise, such as apparel, which requires us to collect shipping details to fulfill your orders.
Policy Updates
We may revise this policy periodically. The most current version will always be posted here.
Contact Us
For questions or concerns, reach out to us at support@venovai.com.